SHIPPING POLICY
Drimatt Premium Shipping and Delivery Policy
At Drimatt, we take pride in delivering a premium product with a premium service. Our shipping process is designed to provide a smooth, secure, and timely delivery experience for our global customers. Below is a detailed outline of our shipping policy, tailored to various regions.
Swift and Careful Order Processing
Every order at Drimatt is treated with urgency and precision:
- Standard Products: Processed within 24-48 hoursafter payment confirmation.
Our team carefully reviews all order details and will reach out to confirm your vehicle’s make, model, and year, or request photos of your radio console to guarantee the perfect fit.
Shipping Destinations & Delivery Timelines
We are proud to offer worldwide shipping, below are the delivery timelines for our key destinations:
United States
- Standard Drimatt Products: Delivered in 5-7 business days
In the U.S., we partner with UPS and FedEx to ensure fast and reliable delivery, with tracking details provided as soon as your order leaves our facility.
Canada
- Standard Drimatt Products: Delivered in 6-10 business days
For Canadian shipments, we work with DHL and FedEx to ensure smooth cross-border transit. Additional duties and taxes may apply at the point of entry.
Europe (Including the UK)
- Standard Drimatt Products: Delivered in 7-12 business days
In Europe, our preferred shipping partners are DPD and Parcelforce, offering robust coverage across the continent. Customers can opt to prepay VAT at checkout for faster customs clearance.
Middle East (Dubai, UAE)
- Standard Drimatt Products: Delivered in 5-10 business days
For the Middle East, we work with Aramex and DHL to provide rapid, secure service, ensuring your products arrive in pristine condition.
Asia-Pacific (Including Singapore)
- Standard Drimatt Products: Delivered in 5-12 business days
We partner with FedEx and DHL in Asia-Pacific to provide fast, reliable service with minimal customs delays.
Additional Regions
For other countries, including South America and Africa, we offer shipping through EMS and FedEx, ensuring safe delivery with reasonable lead times. Delivery times may vary depending on local customs regulations and logistical factors.
Order Tracking & Transparency
Once your order is shipped, you’ll receive a confirmation email with a tracking number. This allows you to follow the progress of your shipment in real-time, from our warehouse to your doorstep. We pride ourselves on transparency—if you have not received tracking information within 3 business days, please contact our support team at [insert email], and we will provide an update.
Shipping Carriers & Custom Services
For larger or custom orders requiring freight shipping, we will reach out to you directly to coordinate additional details and ensure everything is handled smoothly. We also offer the option to use your own shipping account for FedEx or UPS—just let us know during the ordering process.
Customs, Duties, and Taxes
Please note that Drimatt's pricing does not include customs duties or VAT for international orders. Taxes and fees are assessed by your local customs authorities and are the responsibility of the customer:
- United States: No customs fees for domestic shipments.
- Canada & Europe: Additional VAT or customs fees may apply. In Europe, you can opt to prepay VAT at checkout to expedite customs clearance.
- Middle East & Asia: Taxes and duties may apply depending on local regulations. We ensure smooth processing by partnering with carriers experienced in handling international shipments.
Delayed Shipments & Contingency Plans
While we aim for timely delivery, external factors like customs inspections, extreme weather, or logistical challenges may cause delays. If your tracking information has not been updated for 15 days, please contact us, and we will work with the shipping carrier to resolve the issue as quickly as possible.
Custom Shipping Solutions
For customers who require specific shipping arrangements, such as expedited delivery or special handling, we are happy to accommodate. Simply reach out to our support team to discuss the best options for your needs.
Taxes and VAT for European Customers
For European Union customers, we offer the option to prepay VAT at checkout, streamlining the customs process and ensuring a faster delivery experience. Orders sent to the EU are typically handled by DPD or Parcelforce, with delivery in 1-2 weeks after shipping.
Global Delivery, Tailored for You
At Drimatt, we pride ourselves on offering reliable, secure shipping to customers in every corner of the world. Whether you're in North America, Europe, the Middle East, or Asia, our goal is to ensure your experience reflects the quality of our brand.
If you have any questions or need additional information about your shipment, please contact our expert support team at [insert contact information]. We are here to assist you at every stage of the process.