Warranty & Policy
We have a professional technical team and after-sales guarantee system.
Pre-sales: Please contact us to confirm whether your car can be installed.
After-sales guarantee
Return policy:
1. Within 14 days after signing: If there is a problem with the product, the customer can apply for a return. The return shipping fee is borne by us, but no reason is supported for return.
2. Exchange within 30 days: If the product is defective, the customer can apply for a replacement. The exchange shipping fee is borne by both parties. The customer pays the postage when sending it back, and the re-shipping shipping fee is borne by us.
Warranty policy:
After 30 days: We only provide maintenance services and no longer accept exchanges.
1. Warranty within one year: We provide warranty services, free maintenance, and each party bears the freight.
2. Warranty after one year: Maintenance services continue to be provided, and the maintenance costs and freight are borne by the buyer.
After-sales communication method
Customers can contact us for after-sales consultation by email. We will sort out common questions and provide detailed answers to avoid repeated communication of questions and answers and improve efficiency.
For the convenience of customers, frequently asked questions will be summarized into documents so that customers can query by themselves.
The operation staff will understand the product and the customer's car in more detail during the sales process to provide better support to customers.
After-sales contact information
Customers can contact us via WhatsApp or phone to enjoy fast technical support.
A card will be attached to the product packaging to remind customers to get technical support via WhatsApp
If you have any questions or need assistance, our support team is ready to assist you.
Contact Us:
Email:
· Customer Service: support@drimatt.store
· Partnership Opportunities: partnership@drimatt.store
WhatsApp: +86189 0243 4163
Don’t hesitate to reach out! Your satisfaction is our priority.
